Live2d Privacy Policy — User Information Protection
This Privacy Policy explains how live2d collects, uses, stores and protects your personal information as a user of our platform in Malaysia. Please read it carefully to understand your privacy rights.
Types of Information We Collect
Live2d collects various types of information from users to ensure the platform operates smoothly and securely. The information collected falls into several main categories:
Personal Account Information
- Full name as per identity document
- Active mobile phone number
- Valid email address
- Date of birth for age verification
- Bank account details in MYR (RM) for deposit and withdrawal purposes
Device & Usage Data
- Device type, operating system and browser version in use
- IP address and general location information
- Activity logs including pages visited and session duration
- Cookie and session tracking data to improve user experience
- Information about games or bets placed on the platform
Local Payment Information
To process deposits and withdrawals in MYR, live2d may store payment-related information including your bank name, account number (in masked format) and transaction records. All financial information is handled with high-level encryption and is never stored in plain text.
How Your Information Is Used
Live2d uses collected information solely for legitimate purposes related to the provision of platform services. We do not sell or rent your personal information to third parties for marketing purposes.
Ensuring every user is a real individual who meets the minimum age requirement and complies with the platform's registration conditions.
Securely processing deposits, withdrawals and payment verifications in MYR through verified channels.
Detecting and preventing suspicious activity, fraud, money laundering, or bonus system abuse.
Providing accurate technical support and customer service based on account records and user transaction history.
Analysing aggregated usage patterns (without identifying individuals) to improve features and user experience.
Sending notifications related to account activity, transaction confirmations and important updates regarding live2d services.
Cookies & Tracking Technologies
Live2d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow the platform to remember your preferences, maintain your login session and deliver a more personalised experience.
We use several types of cookies. Session cookies are temporary and are automatically deleted when you close your browser. Persistent cookies remain on your device for a set period to help us recognise you on future visits. Functional cookies enable specific platform features to work correctly.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to log in or access some features.
Data Storage, Security & Sharing
Security & Data Storage
Live2d implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. This includes data encryption during transmission, strict access controls and continuous monitoring of our systems.
Your personal information is stored on secure servers and accessible only to authorised personnel with a legitimate business need. Data retention periods are determined based on operational requirements and applicable legal obligations. When data is no longer needed, it is securely deleted or anonymised.
Third-Party Sharing
Live2d does not sell your personal information to any third party. We may share information with trusted parties in limited circumstances: payment processors that help handle MYR transactions, technical service providers that support platform operations, and relevant authorities when required by law. All third parties involved are bound by confidentiality agreements and may only use the information for specified purposes.
User Rights & How to Contact Us
As a live2d user, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests can be made through live2d customer support and will be processed within a reasonable timeframe.
If your personal information is inaccurate or incomplete, you may request a correction. Basic information can be updated directly through your account settings.
Under certain circumstances, you may request the deletion of your personal information. Such requests are subject to legal and operational requirements that may necessitate retaining certain data.
Policy Updates & How to Contact Us
Live2d reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via a notice on our website or to your registered email address. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
For any privacy-related enquiries, data access requests, or complaints about how we handle your information, please contact the live2d support team through the help channels available in your account. You may also refer to the FAQ for additional information on account and data management.